Cheney Manor Dental Practice Limited take all complaints seriously. We endeavour to resolve any complaints as quickly and as amicably as possible with an end result that satisfies both parties.
All complaint should be directed in writing to:
Cheney Manor Dental Practice Limited
11 Cheney Manor Road
As stated above all written complaints should be directed to Claire Jones, Practice Manager at the above address.
The complainant will receive a letter of acknowledgement of the complaint letter within two working days.
The complaint will be investigated and a written response will be issued within ten working days. If further time is required to investigate or reply due to unavoidable circumstances, the complainant will be informed.
Having received a written response we would welcome feedback as to the satisfaction/no satisfaction of the response and would hope to resolve with further discussion.
The Patient has the right if unsatisfied with the response to take the matter further and contact:
Complaining to the NHS England
Helpline telephone number: 03003 112233
The Complaints Service (General Dental Council)
The Lansdowne Building
2 Lansdowne Road
Helpline telephone number: 08456 120540
If still unsatisfied you can refer the matter to the Parliamentary and Health Service Ombusdman Helpline Telephone number: 03450 154033