Call us: 01793 528431

11 Cheney Manor Road, Swindon, Wiltshire SN2 2NT

enquiries@cheneymanor.co.uk  |  appointments@cheneymanor.co.uk

Welcoming New Patients

We would love you to join us! Our friendly approach puts patients of all ages at ease.

Dental Implant Specialists

Built on the philosophy that you come first. You will always feel comfortable in the knowledge that we truly understand, we will listen and be there for you, giving support and confidence from start to finish.

Patient Focussed Dentistry

The needs of our patients are paramount. Our aim is to provide high-quality dentistry in a modern environment designed especially for this.

Facial Aesthetics

Refresh your look and glow with confidence. Excellent Results by Qualifed, Professional & Experienced Practitioners.

Invisalign

Invisalign is the discreet way to straighten your teeth. Book an appointment today.

Complaints Procedure

Cheney Manor Dental Practice Limited take all complaints seriously.  We endeavour to resolve any complaints as quickly and as amicably as possible with an end result that satisfies both parties.

Guidance for Patients

All complaint should be directed in writing to:

Claire Jones | Practice Manager

Cheney Manor Dental Practice Limited
11 Cheney Manor Road
Swindon
Wilts
SN2 2NT

Written complaints

As stated above all written complaints should be directed to Claire Jones, Practice Manager at the above address.

The complainant will receive a letter of acknowledgement of the complaint letter within two working days.

The complaint will be investigated and a written response will be issued within ten working days.  If further time is required to investigate or reply due to unavoidable circumstances, the complainant will be informed.

Having received a written response we would welcome feedback as to the satisfaction/no satisfaction of the response and would hope to resolve with further discussion.

The Patient has the right if unsatisfied with the response to take the matter further and contact:

NHS Treatment:

Complaining to the NHS England
P.O.Box 16738
Redditch
B97 9PT                                                                                    

Helpline telephone number: 03003 112233

Private Treatment:

The Complaints Service (General Dental Council)
The Lansdowne Building
2 Lansdowne Road
Croydon
CR9 2ER

Helpline telephone number: 08456 120540 

If still unsatisfied you can refer the matter to the Parliamentary and Health Service Ombusdman Helpline Telephone number: 03450 154033